Termes et conditions

1. AGE RESTRICTION

To use the services of BoozePlanet.com one must be at least 18 years or older.

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2. ALCOHOL CONSUMPTION

BoozePlanet.com recommends to drink alcohol with moderation. BoozePlanet.com can in no way be held responsible for any acts that are committed by people drinking alcohol that was sold through our website, nor for any results or damages that are the result of these acts.

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3. PRODUCT AVAILABILITY

Normally all products on our site are in stock in our warehouse. If they are temporary not in stock this is indicated when viewing the product. This indication is not 100% guaranteed. This means if you have ordered a product (and paid for it) and it turns out this is not available anymore, we will refund the the amount with no extra cost.

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4. PRODUCT PICTURES

The pictures on our website can may differ than the actual bottle. This is due to the many changes in the label (performed by the brewers)

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5. PRICE INDICATION

All our prices have tax (21%) and deposit charges included. for more info about the deposit charge see 4. DEPOSIT CHARGES
The shipping cost is excluded. ! for details on the shipping cost see http://www.boozeplanet.com/en/service/shipping-returns/

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6. DEPOSIT CHARGES

Some bottles have a deposit charge (this is the standard system in Belgium). All the deposit costs are INCLUDED in our prices !
This will avoid unpleasant extra costs at checkout.

General overiew of belgian depost costs:
€ 0.10 for small bottles
€ 0.20 for large bottles
€ 0.30 for white bottles (delirium)
€ 0.40 bottle with cap (barbar)
€ 0.80 bottle with cap

Warning, Not all bottles have a deposit. This is in general marked on the bottle.
The deposit can be reclaimed if you return the bottles to drinkshop Roby, 8930 Menen, Belgium - www.roby.be

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7. DAMAGED DELIVERY

We sell heavy and fragile products, therefore it can occur that a products get damaged during delivery transit.
When the parcel arrives, it’s the customer’s responsibility to check if the order is complete and undamaged. If not, the customer should refuse the delivery!
If this occurs we will send you a new delivery as soon as possible, after we inspected the refused delivery.

If there is a item broken inside the packet please contact us at info@BoozePlanet.com, please include an image of the damaged products and the packaging.

Any complaints about product loss or damaged products have to be made within 14 days after the order has been received.

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8. MISSING DELIVERY

Once an order has been shipped and has not arrived in 7 days please contact us so we can start to investigate the matter. During this period of investigation BoozePlanet.com will not reimburse the payment or provide a second delivery. Once the matter has been cleared, BoozePlanet.com might offer to reimburse or to send out a second delivery.

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9. CUSTOM OBLIGATIONS

BoozePlanet.com is not responsible for paying custom fees or import taxes. If a parcel is seized by your local customs it is your responsibility to clear the shipment.
BoozePlanet.com cannot be held responsible if the shipment is detained/confiscated or inspected by the local authorities for any reason.

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10. CANCELATION OF ORDER (RIGHT OF WITHDRAWAL)

Every customer has the right to (partially) cancel their order or to return their order within 14 days after arrival. Officially this is what they call the 'Right of Withdrawal'. This right only applies to our assortment of non-expiring, non-damaged or non-personalized goods. Shipping charges for sending back the item(s) are to be paid by the customer! BoozePlanet.com will refund the value of the returned item(s) within 30 days after we’ve received the item(s), and only if these are complete and undamaged.

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11. IDENTITY OF THE ENTREPRENEUR

Boozeplanet.com is a division Roby NV
8930, Menen, Belgium
VAT BE 0415.459.512
Tel: +32486109406
email: info@BoozePlanet.com

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12. PRIVACY POLICY

When you order something from us, no one will see your data. No other guests will see what you order. We are committed to keep your private data private.
BoozePlanet.com stores your personal information in a secure database. We will not give your information to third parties for commercial purposes.

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13. INTELECTUAL PROPERTY

The intellectual property rights relating to the BoozePlanet.com website, including software, search methods, texts and images are owned by the BoozePlanet.com. It is not permitted without written permission by BoozePlanet.com, to copy information and / or edit.

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note: the only correct legal version of this document is the English version. Dutch and French version may contain errors due to translation.